Privacy Policy
DarjeelingWalks.com respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us about our walking tours, local experiences and travel services.
By using DarjeelingWalks.com or submitting your information through our website or advertising forms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Submit an enquiry or contact form
Request information about our tours or experiences
Request a quotation
Contact us by email, telephone or WhatsApp
Submit an enquiry through a Google Ads lead form
Make a booking or otherwise communicate with us about our services
Depending on the nature of your enquiry, the information may include:
Name
Email address
Telephone or WhatsApp number
Country or place of residence
Travel dates
Number of travellers
Travel preferences or requirements
Any other information you choose to provide in your enquiry
We do not ask you to provide sensitive personal information unless it is genuinely necessary for a specific service and there is an appropriate reason to collect it.
2. How We Use Your Information
We use the information you provide to:
Respond to your enquiries
Provide information about Darjeeling walks, tours and experiences
Prepare quotations and travel proposals
Communicate with you about your enquiry or booking
Arrange and provide services that you have requested
Improve our website, services and customer experience
Maintain records of enquiries and bookings
Prevent fraud, misuse or unauthorised activity
Measure and improve the effectiveness of our advertising and marketing
We will not use your personal information for purposes that are unrelated to the reason for which it was collected without appropriate notice or consent where required by applicable law.
3. Enquiries and Communications
When you submit an enquiry, we may contact you using the contact details you provide to respond to your request.
For example, if you provide your telephone number or WhatsApp number, we may use it to discuss your travel requirements or respond to your enquiry.
We do not sell your personal information to third parties.
If you do not wish to receive further marketing communications from us, you may ask us to stop sending them at any time.
4. Google Ads and Advertising Services
We may use Google Ads and related Google advertising technologies to promote our services and measure the effectiveness of our advertising.
When you interact with one of our advertisements, Google may collect information about the interaction in accordance with Google’s own privacy policies and applicable terms.
We may also use Google-hosted lead forms that allow you to submit your contact information directly through an advertisement. Information submitted through such forms is provided to us so that we can respond to your enquiry.
We may use information from enquiries and advertising interactions to understand which advertising campaigns generate enquiries and to improve the relevance and effectiveness of our advertising.
5. Analytics and Cookies
DarjeelingWalks.com may use cookies and similar technologies to operate the website, understand how visitors use the website, measure website performance and improve our advertising.
We may use services such as Google Analytics and Google Ads for these purposes.
These technologies may collect information such as:
Pages visited
Approximate geographic location
Device and browser information
Referring website or advertisement
General website interaction and usage information
These technologies generally do not require us to know your name or directly identify you.
You can control or restrict cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
6. Sharing of Information
We may share personal information with service providers or business partners where reasonably necessary to respond to your enquiry, provide a service, process a booking, operate our website, maintain our systems, or provide advertising and analytics services.
Examples may include:
Website and hosting service providers
Email and communication service providers
Google and other analytics or advertising platforms
Tour, transport or activity partners where required to provide a service you have requested
Professional advisers or service providers where reasonably necessary for our business operations
We do not sell or rent your personal information to third parties.
Where information is shared with service providers, we seek to use appropriate measures to protect the information and limit its use to the relevant purpose.
7. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records, resolving disputes and complying with applicable legal or accounting requirements.
The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including booking, communication, mapping, social media or travel-related services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
10. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information where there is no legitimate reason for us to retain it
Withdraw consent where processing is based on consent
Object to certain uses of your information
Request restrictions on certain processing activities
To exercise any applicable rights, please contact us using the details below.
11. Children’s Privacy
Our services are intended for general audiences and are not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
Any changes will be published on this page with an updated “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
NBTT Travel Solution Private Limited
Website: DarjeelingWalks.com
Phone / WhatsApp: +919733000590
Business Address: 8, Rajani Kanta Sarani, Hakimpara, Siliguri, West Bengal, India – 734001
By submitting an enquiry through DarjeelingWalks.com or through our advertising lead forms, you acknowledge that you have read this Privacy Policy and understand how your information may be used to respond to your enquiry and provide the requested services.